Privacy Policy

Information Security Program

• We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audits

• Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

• We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

• Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

• Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

• All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

• We perform background checks on all new team members in accordance with local laws.

Cloud Infrastructure Security

• All of our services are hosted with [Amazon Web Services (AWS) | Google Cloud Platform (GCP)]. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit [AWS Security | GCP Security].

Data Hosting Security

• All of our data is hosted on [Amazon Web Services (AWS) | Google Cloud Platform (GCP)] databases. These databases are all located in the [United States]. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

• All databases are encrypted at rest.

Encryption in Transit

• Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

• We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

• We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

• We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

• We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Permissions and Authentication

• Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.

• Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

• We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

• We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

• All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Managers

• All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Annual Risk Assessments

• We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

• Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
  

This Data Collection Policy describes how we collect, use, and protect the data that our users provide to us through our platform.

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Data Collection Methods

• We collect data through various methods, including:
• Account registration: When you create an account with us, we collect your name, email address, phone number, and address.
• Usage data: We collect data about your use of our platform, including the features you use, the time and duration of your usage, and your IP address.
• Feedback and support requests: We collect data when you provide feedback or submit a support request, such as your name, email address, and the content of your feedback or request.
• Payment information: If you choose to subscribe to our paid plans, we collect your payment information, such as your credit card number and billing address.

Types of Data Collected

• We collect the following types of data:
• Personal data: This includes your name, email address, phone number, street address, and billing information and if you are an Enrollee, we may collect location data.
• Usage data: This includes data about how you use our platform.

Purpose of Data Collection

• We collect data for the following purposes:
• To provide and improve our platform and services.
• To communicate with you about your account and provide customer support.
• To process payments for our paid plans.
• To analyze usage trends and improve the platform.

Legal Basis for Data Collection

• We collect and process your data on the following legal bases:
• Consent: We collect your consent to collect and process your data when you create an account with us.
• Contract: We collect and process your data to fulfill our contractual obligations to you, such as providing access to our SaaS platform.

Data Retention

• We retain your data for as long as necessary to fulfill the purposes for which it was collected. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

• We take data security seriously and have implemented appropriate technical and organizational measures to protect your data. This includes encryption, firewalls, access controls, and regular security audits and we are SOC 2 TYPE 2 Compliant.

Data Sharing

• We do not share your data with third parties, except as necessary to fulfill our contractual obligations to you or as required by law.

User Rights

• As a user of our platform, you have the right to access, rectify, or delete your data. You can exercise these rights by contacting us using the appropriate links on the website.

Policy Updates

• We may update this Data Collection Policy from time to time.